Online Home Shop Streamlines Operations with Zynk Integration between Linnworks, Peoplevox, and Sage

Introduction

Online Home Shop is a UK-based retailer specialising in home and living products, from furniture to decor. As the business grew, so did the complexity of its operations. Online Home Shop used multiple systems to handle inventory management, order fulfilment, and accounting. They needed a solution that would streamline their operations, improve efficiency, and reduce errors in order processing and stock management.

Challenge

Online Home Shop encountered several operational challenges as they scaled their business:

• Manual Data Entry: The company was manually transferring data between Sage 200, Peoplevox (their warehouse management system), and Linnworks (their order management system), leading to data entry errors and inefficiencies.
• Disconnected Systems: With different systems handling different aspects of their business (Peoplevox for stock management, Linnworks for orders, and Sage 200 for accounting), Online Home Shop struggled to get a unified view of their operations and faced delays in data updates across platforms.
• Inventory Management Issues: With manual data entry, Online Home Shop faced discrepancies in stock levels, leading to stockouts or overstocking, which affected customer satisfaction and overall efficiency.
• Slow Order Fulfilment: The manual handling of orders and inventory led to slower fulfilment times, especially during busy periods, and hindered the company’s ability to scale effectively.

Solution

Zynk implemented an integration solution that automated the exchange of data between Linnworks, Peoplevox, and Sage 200, improving operational efficiency and accuracy. Key integrations included:

• Linnworks and Sage 200 Integration: Sales orders from Linnworks were automatically pushed into Sage 200, updating financial data and inventory records, eliminating the need for manual data entry.
• Peoplevox and Sage 200 Integration: Zynk connected Peoplevox with Sage 200, ensuring accurate stock updates between the warehouse management system and the accounting software, reducing discrepancies in stock levels.
• Automated Stock Transfers: Zynk set up an automated process to synchronise stock adjustments between Peoplevox and Sage 200, ensuring that stock levels were always accurate and up-to-date.
• Streamlined Order Fulfilment: Zynk connected Linnworks with Peoplevox to automate order picking, packing, and shipping, improving fulfilment speed and reducing errors.

Result

The integration of Linnworks, Peoplevox, and Sage 200 transformed Online Home Shop’s operations, reducing errors, improving data accuracy, and speeding up order fulfilment.

Key outcomes included:

• Streamlined Operations: The automated data exchange between Linnworks, Peoplevox, and Sage 200 eliminated manual data entry, reduced errors, and made order processing more efficient.
• Improved Inventory Management: Real-time stock synchronisation between Peoplevox and Sage 200 ensured that Online Home Shop always had accurate inventory levels, reducing stockouts and overstocking issues.
• Faster Order Fulfilment: The integration between Linnworks and Peoplevox sped up the order fulfilment process, ensuring faster shipping and delivery to customers.
• Enhanced Customer Satisfaction: With faster order fulfilment, more accurate inventory information, and fewer errors, Online Home Shop was able to provide a better overall experience to customers, driving loyalty and repeat business.

These improvements have enabled Online Home Shop to scale their operations efficiently, respond faster to customer demand, and provide a seamless shopping experience.