Customer story
Montane automated sales, orders and fulfilment across Shopify, Sage 200, Elastic Suite and its 3PL partner with Zynk, removing manual steps from both D2C and bulk B2B order processing.
Montane
Read the Montane storyShipping and Logistics
DHL Express Integration
Zynk's DHL Express integration books express shipments with DHL directly from the orders held in your ecommerce, ERP or accounting system. Shipment details are sent through the MyDHL API, and tracking information comes back to update orders and customer records. It suits businesses shipping on a DHL Express account from Shopify, Magento, Sage 200 or Sage 50.
Available for
Capabilities may differ depending on the product.
Benefits
Why businesses connect DHL Express
Shipments booked from the order
Orders exported from your store or ERP become DHL Express shipments without anyone retyping addresses, weights or references into DHL's shipping tools, which removes a common cause of misrouted and delayed parcels.
Customs details included
For cross-border parcels, the contents description, Incoterms and customs flag travel with the shipment request, and DHL can return customs documentation alongside the label.
Collections arranged in the same step
Each shipment can include a pickup request, so collection is arranged as part of the booking rather than through a separate call or web form at the end of the day.
Tracking where people look
Zynk exports DHL Express tracking for the shipments you specify and writes it to the order in Shopify or Magento, or to the customer record in your CRM, so customers and service staff can follow progress.
Addresses checked at booking
Strict validation can be switched on so DHL checks addresses and product and service combinations as each shipment is created. Rejected records go to a fail file for correction instead of disappearing.
No duplicate bookings
Reprocessing protection uses your order reference to stop the same shipment being created twice, even when a workflow is rerun after an interruption.
Capabilities
What you can do with DHL Express
Every task the Zynk DHL Express connector can run, grouped by the direction data moves.
Import into DHL Express
Data Zynk writes into DHL Express
1 task
- Shipments → into DHL Express
Export out of DHL Express
Data Zynk reads out of DHL Express
1 task
- Tracking info → out of DHL Express
Need something that isn't listed?
Most DHL Express projects include at least one custom step. Our team builds it for you.
The problem
Why integrate DHL Express?
DHL Express moves parcels quickly, but booking them can be slow. Without integration, staff copy each order's address and parcel details into DHL's tools, print the label, then paste tracking numbers back into the store or ERP. Every step invites typing errors, and customers wait for tracking that should already be on their order.
Without integration
- Addresses and weights retyped into DHL for every order
- Customs details looked up and entered parcel by parcel
- Collections booked separately after labels are printed
- Tracking numbers pasted into orders at the end of the day
- Service teams logging in to DHL to answer delivery queries
With Zynk
- Orders become DHL Express shipments straight from the source system
- Contents and Incoterms travel with each cross-border shipment
- Pickups are requested as part of each shipment
- Tracking information is written back to orders automatically
- Tracking status sits on the customer record in the CRM
How it works
How the DHL Express integration works
Step 1: Get API access
Zynk uses MyDHL API credentials, which DHL Express issues to account holders. Workflows are built and tested against DHL's test environment before switching to production.
Step 2: Map orders to shipments
Map addresses, contacts, package weights and dimensions, DHL product codes, Incoterms and your DHL account number from the source system into the shipment request.
Step 3: Create shipments
Each run creates shipments for new orders, with reprocessing protection keyed on your order reference. Successful and failed records are written to separate files, so problems are visible straight away.
Step 4: Return tracking
A follow-on step exports tracking for the new shipment numbers and updates the order, fulfilment or CRM record with the latest status.
Integrations
What can you connect to DHL Express?
DHL Express and Shopify
Book DHL Express shipments for Shopify orders and import the tracking back as fulfilments, so customers receive delivery details from your store.
From DHL Express to Shopify:TrackingFrom Shopify to DHL Express:Orders
DHL Express and Magento
Create DHL Express shipments from Magento orders and add the tracking to each order, giving customers and support staff the same view of delivery.
From DHL Express to Magento:TrackingFrom Magento to DHL Express:Orders
DHL Express and Sage 200
Turn Sage 200 sales orders into DHL Express shipments and write the tracking number back to the sales order for finance and customer service.
From DHL Express to Sage 200:Tracking numbersFrom Sage 200 to DHL Express:Sales orders
DHL Express and Sage 50 UK
Ship Sage 50 sales orders with DHL Express and update each order with its tracking number, without rekeying addresses from Sage into DHL.
From DHL Express to Sage 50 UK:Tracking numbersFrom Sage 50 UK to DHL Express:Sales orders
DHL Express and Salesforce
Add DHL Express tracking status to Salesforce records, so service agents can answer delivery questions without leaving the CRM.
From DHL Express to Salesforce:Tracking status
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Read more →DHL Express integration FAQs
Can Shopify orders be shipped with DHL Express automatically?
Zynk exports Shopify orders, creates the matching DHL Express shipments and imports the resulting tracking into Shopify as fulfilments. Customers then receive tracking details through Shopify without anyone copying numbers across from DHL.
Is there a DHL Express API for creating shipments?
Yes. DHL Express offers the MyDHL API, which covers rating, shipment creation with labels, pickups and tracking. Access requires an active DHL Express customer account, and DHL issues the API credentials. Zynk uses this API so you do not have to develop against it.
Can Zynk ship Sage 200 sales orders with DHL Express?
Yes. Sales orders exported from Sage 200 can be turned into DHL Express shipments, and tracking numbers can be written back to the sales order so finance and customer service can see how and when each order was sent.
Can Zynk handle customs information for international shipments?
Yes. Shipment requests can include a contents description, Incoterms and whether the parcel is customs declarable, using data from your order. Through the MyDHL API, DHL can return customs paperwork such as a commercial invoice with the shipment.
How do I get DHL Express API credentials?
You need an active DHL Express account. API access is requested through the DHL developer portal, and DHL issues credentials once your account is set up. Our team can guide you through the request during onboarding.
Can DHL Express tracking appear in my CRM?
Yes. Zynk exports tracking information from DHL Express for the shipments you choose and can update records in a CRM such as Salesforce or HubSpot, so service teams answer delivery questions without logging in to DHL.
Can Zynk change a DHL Express shipment after booking?
No. The integration creates new shipments but does not amend ones already booked. If an order changes afterwards, deal with the existing shipment in DHL directly and create a new one through Zynk if needed.
See what Zynk can automate for your DHL Express setup
Book a 20-minute call. We'll review your systems, flag the quick wins and outline a practical route to going live.
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