Shipping and Logistics
Royal Mail Integration
Zynk's Royal Mail integration retrieves tracking summaries for the Royal Mail items you send and writes the latest delivery status into the systems your teams use. Shopify and Magento orders, Sage sales orders and CRM records show whether a parcel is still in transit or delivered, so customer service can answer delivery questions without opening the Royal Mail website.
Capabilities may differ depending on the product.
Benefits
Why businesses connect Royal Mail
Delivery status where people look
Tracking summaries from Royal Mail are written to the order in your store, ERP or CRM, so staff can see whether an item is in transit or delivered on the record they already have open.
Delivery questions answered first time
When customer service can see the latest Royal Mail status against each order, a delivery query is answered on the first contact instead of after a trip to the tracking website and a promised call back.
Status that keeps moving
Summaries are requested on a schedule, so the status shown in your systems moves on from despatch towards delivery without anyone refreshing a tracking page or copying events across.
Delivery confirmed before you chase
Finance and account teams can check that Royal Mail has delivered an order before chasing payment or responding to a dispute, using the same tracking information the customer sees.
Works with the way you ship
Whether labels come from Royal Mail Click & Drop, Shiptheory or another shipping tool, Zynk works from the Royal Mail tracking numbers already stored against your orders.
The last step of the order workflow
Tracking checks can sit at the end of an existing Zynk order workflow, so the integration that posts each sale and sends it for despatch also confirms when the parcel has reached the customer.
Capabilities
What you can do with Royal Mail
Every task the Zynk Royal Mail connector can run, grouped by the direction data moves.
Export out of Royal Mail
Data Zynk reads out of Royal Mail
1 task
- Tracking summaries → out of Royal Mail
Need something that isn't listed?
Most Royal Mail projects include at least one custom step. Our team builds it for you.
The problem
Why integrate Royal Mail?
Royal Mail records scan events for every tracked item it carries, but that information sits in Royal Mail's systems rather than yours. Without integration, staff paste tracking numbers into the Royal Mail website one at a time, and the order in your store, ERP or CRM never shows whether the parcel actually arrived.
Without integration
- Customer service looking up tracking numbers one at a time online
- Orders marked as shipped but never confirmed as delivered
- Customers emailing to ask where their parcel has got to
- Delivery disputes settled by digging through old emails
- Finance unsure whether goods arrived before chasing payment
With Zynk
- The latest tracking summary appears against each order
- Delivery status updates automatically from Royal Mail
- Staff answer delivery questions from the order record
- Each order carries its own Royal Mail delivery status
- Delivery confirmation is visible to finance and sales
How it works
How the Royal Mail integration works
Step 1: Register with Royal Mail
Set up access to Royal Mail's Tracking API through the Royal Mail Developer Portal, then give Zynk the credentials issued for your application.
Step 2: Choose the orders to track
Pick the system that holds your tracking numbers, such as your store or ERP, and decide which orders count as still awaiting delivery.
Step 3: Map Royal Mail statuses
Decide how each summary maps to the statuses, fields or notes in the receiving system, for example in transit, delivered or delivery attempted.
Step 4: Schedule the checks
Summaries are requested on a schedule that suits your volumes and the call limits of your Royal Mail API plan, with an alert if a request fails.
Integrations
What can you connect to Royal Mail?
Example use cases for Royal Mail integration
Royal Mail and Shopify
Update Shopify orders with the latest Royal Mail tracking summary, so order records reflect delivery progress after the parcel has left your warehouse.
Royal Mail and Magento
Add Royal Mail tracking details to Magento orders, giving shoppers and your service team the same view of where each parcel has reached.
Royal Mail and Sage 200
Record Royal Mail delivery status against Sage 200 sales orders, so account managers can confirm delivery before they chase an unpaid invoice.
Royal Mail and Salesforce
Write Royal Mail tracking summaries to Salesforce records so service agents can answer delivery questions without leaving the case they are working on.
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Read more →Royal Mail integration FAQs
Which Royal Mail data can Zynk retrieve?
Does Zynk create Royal Mail shipping labels?
Can Shopify orders show Royal Mail delivery status?
Do I need a Royal Mail developer account?
How often is Royal Mail tracking checked?
Which systems can receive Royal Mail tracking?
Can Royal Mail tracking go into Sage 200 or Sage 50?
See what Zynk can automate for your Royal Mail setup
Book a 20-minute call. We'll review your systems, flag the quick wins and outline a practical route to going live.
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